Privacy Policy

1. Information We Collect

When you register an account, use our services, or interact with our platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and government-issued identification documents submitted for account verification.
• Contact information: email address, phone number, and mailing address where applicable.
• Financial information: details of payment methods used, including mobile banking references via bKash, Nagad, Rocket, or Upay; transaction history; deposit and withdrawal records.
• Technical information: IP address, browser type and version, device identifiers, operating system, referring URLs, and session data.
• Behavioral information: game history, betting patterns, session duration, pages visited, promotional interactions, and support communications.

We collect this information directly from you when you register or transact, automatically through technical systems when you browse, and occasionally from third-party verification or fraud-prevention services.

2. How We Use Your Information

dtk88 processes your personal data only for specific, legitimate purposes. These include:

• Account management: creating and maintaining your player account, verifying your identity (KYC), and authenticating your logins.
• Service delivery: processing deposits and withdrawals, running gaming sessions, awarding bonuses, and providing customer support.
• Legal and regulatory compliance: fulfilling anti-money laundering (AML) obligations, responding to lawful requests from authorities, and enforcing our Terms & Conditions.
• Fraud prevention and security: detecting, investigating, and preventing unauthorized access, suspicious transactions, and harmful activity on the platform.
• Marketing and communications: sending you relevant promotional offers, platform updates, and responsible gaming reminders — where you have consented to receive such communications.

3. Sharing of Your Information

dtk88 does not sell your personal data to third parties. We may share your information only in the following limited circumstances:

• Service providers: trusted third-party companies who process data on our behalf for payment processing, identity verification, fraud detection, or IT infrastructure — bound by strict confidentiality agreements.
• Legal authorities: when we are legally required to disclose information to law enforcement, regulatory bodies, or courts, we will comply fully and promptly.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

In all cases, we require that any party receiving your data maintains standards consistent with this Privacy Policy and applicable data protection laws.

4. Cookies and Tracking Technologies

dtk88 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored on your device that help us recognize you between sessions, remember your preferences, and analyze how our site is used.

We use strictly necessary cookies (required for the platform to function), functional cookies (to remember language and display settings), and analytical cookies (to understand usage patterns and improve services). You may adjust your browser settings to refuse cookies, but doing so may limit certain features of the platform.

5. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or regulatory obligations. Typically, account data is retained for a minimum of five years following account closure to comply with applicable AML and financial record-keeping requirements.

When personal data is no longer required, we securely destroy or anonymize it in accordance with our internal data governance procedures.

6. Your Rights

As a user of the dtk88 platform, you hold certain rights over your personal data. Subject to applicable laws, you may exercise the following rights by contacting our support team:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: ask us to correct any inaccurate or incomplete personal data.
• Right to erasure: request deletion of your personal data, where we are not legally required to retain it.
• Right to restrict processing: ask us to pause certain uses of your data while a dispute is being resolved.
• Right to object: object to processing carried out on the basis of our legitimate interests, including direct marketing.

To exercise any of these rights, please contact us at the email address listed in the Contact Us section below. We will respond to all legitimate requests within 30 days.

7. Data Security

dtk88 takes data security seriously. We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure encrypted storage of sensitive account data, restricted internal access controls enforced on a need-to-know basis, and regular security audits and vulnerability assessments.

While we apply these protections diligently, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your dtk88 account and to avoid sharing your login credentials with anyone.

8. Third-Party Payment Processors

Deposits and withdrawals on dtk88 are facilitated through trusted payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you complete a financial transaction, your payment details are processed directly by these providers under their own privacy policies and security standards.

dtk88 does not store your full card numbers or mobile banking PINs on our servers. We only retain transaction reference identifiers necessary for account reconciliation and support queries.

9. Protection of Minors

dtk88 is strictly a 21+ platform. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that a minor has registered an account or submitted personal data, we will immediately suspend the account and delete all associated information. If you believe a minor may have accessed our platform, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

dtk88 reserves the right to update this Privacy Policy at any time to reflect changes in our services, legal requirements, or internal practices. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email.

Your continued use of the dtk88 platform following any such changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of your rights and our obligations.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dtk88 handles your personal data, our team is available to assist you. You can reach us at any time via our support email address listed below.

Email: [email protected] (plain text — not a clickable link)